146 Chapter 6 Troubleshooting C4170-90959
JetDirect Configuration
• If the EIO JetDirect Card has successfully powered up and completed its internal
diagnostics, the I/O CARD READY message appears in the JetDirect Configuration
Page. If communication is lost, an I/O NOT READY message appears followed by a two
digit error code. See the
HP JetDirect Network Interface Configuration Guide
for further
details and recommended action.
• The “Network Statistics” column indicates that network activity has been occurring. Bad
packets, framing errors, unsendable packets and collisions should be minimal. If a high
percentage (greater than one percent) of these occur, contact the network administrator.
All of the statistics are set to zero when the printer is powered-off.
• The “Novell Status” block should state the Novell printer server name to which the
printer is connected. If the node name reads “NPIxxxxxx” (xxxxxx=last six digits of the
EIO’s LAN address), the EIO card has not been configured for a Novell server. This
could indicate that the card is operating under an IPX protocol other than Novell. Consult
with the network administrator if the Node Name is not present.
• In the TCP/IP protocol block, the default IP address is “192.0.0.192.” It is acceptable to
operate the printer with this default address. The error message “ARP DUPLICATE
ADDRESS” may appear in this block. This is also an acceptable error code if the TCP/IP
protocol is not being used. Check with the network administrator to determine the
correct IP Address for the printer.
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