66 Chapter 4 Printer Maintenance C4170-90959
Refilled Toner Cartridges
HP Policy on Non-HP Toner Cartridges
Hewlett-Packard Company cannot recommend use of non-HP toner cartridges, either new,
refilled, or remanufactured. Because they are not HP products, HP cannot influence their
design or control their quality.
While Hewlett-Packard Company does not prohibit the use of refilled toner cartridges during
the warranty period or while under a maintenance contract, we do not recommend their use
for the following reasons:
• Hewlett-Packard has no ability to ensure that a refilled toner cartridge functions at the
high level or reliability of a new HP toner cartridge. Hewlett-Packard also cannot predict
the long term effect of the different toner formulations found in refilled cartridges.
• Hewlett-Packard has no control over the print quality of a refilled toner cartridge. The
print quality of HP toner cartridges influences the customer’s perception of the printer.
• Repairs resulting from the use of refilled toner cartridges may not be covered under the
HP warranty or maintenance contract.
Recycling Toner Cartridges
In many countries, this product’s printing supplies (e.g., toner cartridge, drum, fuser) can be
returned to HP through the HP Planet Partners Printing Supplies Environmental Program.
An easy-to-use takeback component of the program is available in over 20 countries. Multi-
lingual program information and instructions are included in every new HP LaserJet Toner
Cartridge and Consumables box.
For more information, call (1) (800) (340-2445) (U.S. Only) or visit the HP LaserJet Supplies
website:
U.S.:http://www.hp.com/ljsupplies/environment_main.html
Europe: http://www.hp.com/pays/eur_supplies/english/planetpartners
Non-US customers should call the local HP Sales and Service Office for further information
regarding availability of the HP Planet Partners Printing Supplies Environmental Program.
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