284 Troubleshooting Q2431-90912
Continued
49.XXXX
PRINTER ERROR
Continued Continued
11. Replace the DIMM or 
EIO device caused the error 
message.
12. Remember to reconnect all of 
the cables that connect the 
printer to the network or 
computer.
13. If this error message persists, 
replace the firmware DIMM. 
See “Firmware DIMM” on 
page 160.
14. Replace the formatter 
assembly. See “Formatter 
assembly” on page 161
49.24.02 
PRINTER ERROR
The printer has experienced a 
critical error.
1. Verify that the ribbon cables 
are fully seated in the 
connectors on the 
DC controller PCA.
2. Replace the power supply. 
See “Power supply” on 
page 188.
3. Replace the 
DC controller PCA. See 
“DC controller PCA” on 
page 181.
4. Replace the formatter 
assembly. See “Formatter 
assembly” on page 161.
50.X 
FUSER ERROR
For help press
A fuser error has occurred.
X Description
1 low fuser temperature
2 fuser warmup service 
3 fuser over temperature
4faulty fuser
5 incorrect fuser is installed
6 open fuser circuit
1. Turn the printer off and allow 
it to cool down.
2. Verify that the correct model 
of fuser is installed. 
3. Verify that the correct voltage 
fuser is installed.
4. Reinstall the fuser, and check 
the connection between the 
fuser and the printer. Replace 
the connector if it is 
damaged.
5. Replace the fuser.
6. Replace the 
DC controller PCA. See 
“DC controller PCA” on 
page 181.
7. Replace the power supply. 
See “Power supply” on 
page 188.
Table 42. Numerical printer messages (continued)
Message Description Action