Procedure 1: Verifying that the Printer is On and Online
Check the following items to make sure the printer is ready to print.
1 Is the printer plugged in and turned on?
Make sure the printer is plugged in and turned on. If the problem persists, you may have a
defective power cable, power source, or printer.
2 Is the printer online?
The printer control panel should indicate Ready. If it does not, press the Select
button to
continue (or the Menu button to access the menus) to place the printer online.
3 Is the printer's control panel display blank?
● Make sure the printer is turned on.
● Make sure the printer is not in Power Save mode.
4 Isolate the embedded LAN from the printer using the instructions in
Disabling the Embedded
LAN to see if the printer Ready message will appear without the LAN.
5 Does a message other than Ready appear on the printer control panel display?
● See Procedure 3 in this section for a list of network-related error messages and corrective
actions.
● See your printer documentation for a complete list of control panel messages and corrective
actions.
Procedure 2: Printing an HP Jetdirect Configuration Page
The HP Jetdirect configuration page is an important troubleshooting tool. The information on this
page reveals the status of your network and the HP Jetdirect print server. The ability to print a
configuration page provides an indication that the printer is operating correctly. See
HP Jetdirect
Configuration Page for information on the HP Jetdirect configuration page.
NOTE For a TCP/IP network, the Jetdirect configuration page can also be viewed from a
browser by accessing the Jetdirect embedded Web server. See
Using the Embedded Web
Server for more information.
Check the following items if the configuration page does not print.
1 Did you perform the correct steps on the printer to print the configuration page?
A Jetdirect configuration page prints when you print a printer configuration page. See your printer
user guide for instructions.
2 Is there a print job in process?
You cannot print an HP Jetdirect configuration page while a print job is in process. Wait until the
print job is complete, then print the configuration page.
3 Is the embedded LAN enabled? If embedded LAN services are disabled, the Jetdirect page will
not print. See
Disabling the Embedded LAN.
68 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW
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