●
Mac OS 9 Classic support
●
Macintosh printing system
Mac OS 9 Classic support
HP does not fully support Mac OS 9 (Mac OS X Classic). It is not a native operating system but a virtual
operating system running on top of Mac OS X (HP software is designed and tested for native operating
systems). Additionally, no support is offered for Virtual PC, which is also a virtual operating system.
Information that HP has about specific issues related to the Mac OS X Classic environment or print-
driver files can be relayed to customers.
At this time, support offered for Mac OS 9 Classic is on a "best effort" basis. HP understands that
because certain Apple computers might not offer native Mac OS 9, Classic is the only option. "Best
effort" support will attempt the following:
●
Installation of the software and hardware
●
Test installation to verify that the software and hardware work
●
Limited troubleshooting
When problems arise within the Mac OS X Classic environment, HP uses the following resources to
resolve the problem:
●
Internal resources, such as knowledge-base systems, engineers, and the resource desk
●
Apple support
●
The Web
●
Known solutions
If these resources do not resolve the problem, contact Apple or the virtual-operating-system vendor.
While issues that occur with virtual operating systems are not supported, HP continues to offer full
support for its products in native Mac OS 9, where the supplied product software is designed to support
Mac OS 9 and is within the normal support period.
Macintosh printing system
The HP Color LaserJet 3800 printing system for Macintosh is composed of the Print Center for
Mac OS X (V10.1.5 and later) and the Apple LaserWriter driver for Mac OS 9.2.2 (Mac OS X Classic),
which are provided with the operating system, and HP-created PPD files. The driver uses these files to
determine the features and postscript commands that the product supports. Bidirectional support in
AppleTalk connections supports autoconfiguration of the software. The following are components that
can be installed:
●
The HP Color LaserJet Installer for Mac OS 9 V9.2.2 (Mac OS X Classic) and Mac OS X V10.1.5
and later
●
SYSTEM/EXTENSIONS/PRODUCT DESCRIPTIONS (for Mac OS X Classic)
●
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/LANGUAGE.LPROJ (for Mac OS X)
●
The HP Printer Selector (for Mac OS X V10.1.5 and later)
●
Install notes
30 Chapter 2 Software description ENWW
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