Alert message Description Recommended action
If the message persists, contact HP support.
See
HP Customer Care on page 90.
Front Access Door Open The door is open. Close the door.
Fuser Error The product has experienced an error with
the fuser.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error continues, turn off the product, wait
at least 25 minutes, and then turn on the
product.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See
HP Customer Care on page 90.
Incorrect <Color> Cartridge A print cartridge is installed in the incorrect
slot.
Be sure that each print cartridge is in the
correct slot. From front to back, the print
cartridges are installed in this order: black,
cyan, magenta, and yellow.
Install <Color> Cartridge The cartridge is either not installed or not
correctly installed in the product.
Install the print cartridge.
Jam in <location>
(<location> indicates the area where the jam
has occurred)
The product has detected a jam. Clear the jam from the area indicated in the
message. The job should continue to print. If
it does not, try reprinting the job. See
Jams
on page 67.
If the message persists, contact HP support.
See
HP Customer Care on page 90.
Load Paper <Type> The tray is empty. Load print media into the tray.
Magenta Scanner Error An internal error has occurred. Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See
HP Customer Care on page 90.
Manual feed The product is set for manual feed mode. Load the correct media into the tray, and then
press the Resume button to clear the
message.
Non-HP <Color> Cartridge A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press the Resume button.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press the Resume
button.
64 Chapter 7 Solve problems ENWW
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