Print-quality troubleshooting tools .................................................................................... 358
Repetitive defects ruler ................................................................................... 358
Calibrate the product ....................................................................................... 359
Internal print-quality test pages ........................................................................................ 359
Print-quality-troubleshooting pages ................................................................. 359
Diagnostics page ............................................................................................. 362
Cleaning page ................................................................................................. 363
Configuration page .......................................................................................... 364
Configuration page ......................................................................... 364
HP embedded Jetdirect page ......................................................... 366
Embedded protocol page ............................................................... 367
Finding important information on the configuration pages .............. 368
Color-band test ................................................................................................ 368
Control-panel messages table .......................................................................................................... 369
Event log messages ......................................................................................................................... 395
Print an event log ............................................................................................................. 395
Show an event log ........................................................................................................... 395
Sample event log ............................................................................................................. 396
Clear the event log ........................................................................................................... 396
Event log message table ................................................................................................. 397
Clear paper jams .............................................................................................................................. 404
Common causes of jams ................................................................................................. 404
Jam locations ................................................................................................................... 405
Clear jams ........................................................................................................................ 405
Clear jams in the right door ............................................................................. 406
Clear jams in the output bin area .................................................................... 410
Clear jams in Tray 1 ........................................................................................ 411
Clear jams in Tray 2 ........................................................................................ 413
Clear jams in the optional 500-sheet paper and heavy media tray
(Tray 3) ............................................................................................................ 414
Clear jams in the lower right door (Tray 3) ...................................................... 414
Jam causes and solutions ............................................................................... 415
Jams in the output bin .................................................................... 415
Jams in the fuser and transfer area ................................................ 416
Jams in the duplex area (HP Color LaserJet CP3525dn and HP
Color LaserJet CP3525x only) ........................................................ 419
Jams in Tray 1, Tray 2 and internal paper path .............................. 421
Jams in Tray 3 ................................................................................ 423
Change jam recovery ....................................................................................................... 424
Solve paper-handling problems ........................................................................................................ 425
Product feeds multiple sheets .......................................................................................... 425
Product feeds incorrect page size ................................................................................... 425
Product pulls from incorrect tray ...................................................................................... 425
Paper does not feed automatically .................................................................................. 426
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