Control-panel message Status alert Description Recommended action
49 Error
Turn off then on
The product experienced an
internal error.
Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
50.X Fuser error
Turn off then on
The product has experienced an
error with the fuser.
Turn the product power off, wait at
least 30 seconds, and then turn
the product power on and wait for
it to initialize.
Turn off the product, wait at least
25 minutes, and then turn on the
product.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
51.XX Error
Turn off then on
The product has experienced an
internal hardware error.
Turn the product power off, wait at
least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
If the message persists, contact
HP support.
92 Chapter 10 Solve problems ENWW
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