Print-cartridge storage ..................................................................................................................... 77
HP policy on non-HP print cartridges ............................................................................................... 77
HP fraud hotline and Web site .......................................................................................................... 77
Print when cartridge is at estimated end of life ............................................................................... 78
Change print cartridges ....................................................................................................................................... 79
Memory and font DIMMs ...................................................................................................................................... 82
Product memory ............................................................................................................................... 82
Install memory and font DIMMs ........................................................................................................ 82
Enable memory ................................................................................................................................. 86
Enable memory for Windows ......................................................................................... 86
Check DIMM installation .................................................................................................................... 86
Clean the product ................................................................................................................................................ 86
Firmware updates ................................................................................................................................................ 87
10 Solve problems .......................................................................................................................................... 89
Basic troubleshooting checklist .......................................................................................................................... 90
Factors that affect product performance ......................................................................................... 90
Interpret control-panel and status-alert messages .......................................................................................... 91
Restore factory settings ...................................................................................................................................... 98
Clear jams ............................................................................................................................................................ 99
Common causes of jams ................................................................................................................... 99
Jam locations .................................................................................................................................. 100
Change Jam Recovery setting ......................................................................................................... 100
Clear jams in the right door ............................................................................................................. 100
Clear jams in the output bin area .................................................................................................... 104
Clear jams in Tray 1 ......................................................................................................................... 105
Clear jams in Tray 2 ......................................................................................................................... 106
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) ................................. 108
Clear jams in the lower right door (Tray 3) ..................................................................................... 108
Solve image-quality problems .......................................................................................................................... 110
Identify and correct print defects ................................................................................................... 110
Print-quality checklist .................................................................................................. 110
General print quality issues .......................................................................................... 111
Solve issues with color documents .............................................................................. 114
Use HP ToolboxFX to troubleshoot print-quality problems ........................................ 117
Optimize and improve print quality ............................................................................. 118
Calibrate the product .................................................................................................... 118
Solve performance problems ............................................................................................................................ 119
Product software problems .............................................................................................................................. 120
Solve common Windows problems .................................................................................................................. 121
Solve Macintosh problems ................................................................................................................................ 122
ENWW vii
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