HP LASERJET ENTERPRISE 500 - Connect the product to a network by using a network cable and install the software (Mac)

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4 Troubleshooting
Introduction
This chapter lists fault messages and symptoms, and provides procedures for
troubleshooting printer malfunctions.
Always have the
User’s Guide handy when you troubleshoot because this
manual does not cover printer operation or configuration. You must operate
the printer to check its performance, and sometimes you may have to
reconfigure it.
Troubleshooting Aids
Troubleshooting is faster and more effective if you understand the equipment
and make use of all available tools.
This manual provides a number of troubleshooting aids to help you isolate
printer malfunctions:
• “Start Here” Logic Tree............................................................... page 32
• Troubleshooting Display Messages............................................ page 33
• Message List............................................................................... page 34
• Troubleshooting Other Symptoms.............................................. page 64
• General Symptom List ................................................................ page 65
• Communications Failures ........................................................... page 83
• Diagnostic Printer Tests.............................................................. page 84
• Hex Code Printout ...................................................................... page 90
• ASCII Character Set ................................................................... page 92
• The Power On Sequence ........................................................... page 94
• Appendix A: Wire Data ............................................................. page 233