Total cost of ownership 11
Worry-free operation
The product comes standard with a one-year, return to HP or an HP authorized service center warranty. In
addition, a wide array of service and support options are available, including maintenance support and
extended on-site warranties, which vary by region. For more information, see “Appendix A—HP Support
Services” on
page 20.
By far the biggest
contributor to user productivity is the reliability of HP equipment, support, and service. Instead
of experiencing frustration and downtime while waiting for repair, users are getting their work done.
Evaluating total cost of ownership
A printer’s value consists of more than just purchase price and the cost of supplies. Consider the following
factors:
• Initial purchase price, including enough memory to print complex documents in the highest print quality
mode, plus any accessories needed in the office or workgroup environment (such as a print server or
wireless options).
Note To ensure accurate comparisons between products, be sure to compare street prices (or what you
would actually pay) instead of list prices.
• Warranty and service costs. (What is the standard warranty? Are upgraded service plans available?)
• Opportunity costs of outsourcing vs. in-house printing.
• User productivity costs. (How easy is it to learn to use the printer? How easy is it to print your documents
correctly?)
• Special paper costs. (Does the printer require special paper? Can recycled paper be used?)
• Supplies costs. (What does it cost, in both expense and downtime, to replace supplies?)
• Cost per page. It is difficult for end users to calculate the cost per page due to many variables. Therefore,
many manufacturers provide a cost per page calculation. When assessing cost per page, keep the
following in mind:
• Make sure the cost per page associated with a printer’s print sample represents that sample. Some
manufacturers may quote the cost of printing in a draft mode, when the sample they give you is
printed in their best mode, which requires more toner or ink.
• Take note of whether special paper is required for the print sample.
• Make sure all the supplies are included in the cost per page calculation and not hidden as service
items. Also, remember that supplies used during routine cleaning and warm-up cycles are not always
included in the supply’s yield, which directly affects cost.
• Watch for other hidden costs (such as unusable output, which wastes toner).
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