20 Appendix A—HP Support Services
A—HP Support Services
Minimize the cost of downtime
For many organizations, the ability to print anything, anytime, anywhere at an affordable cost is important to
business operations. HP LaserJet printers are central to business success. Because printer downtime can have
serious business consequences, HP provides high-quality services that extend beyond the standard warranty.
No one knows printing and services better than HP
HP is the most recognized name in printing with one of the world’s largest services organizations. Our 69,000
service professionals in 170 countries can help you reduce infrastructure costs, avoid unbudgeted repair costs,
and fix problems quickly. With expert technical phone support and predictable, consistent service delivery
across multiple locations, we’ll help keep your business operations running smoothly.
Choose from the following services:
• Installation Service with Network Configuration: expert assembly of HP accessories, hardware verification,
network configuration, and basic administrator familiarization
• Same Day Onsite Service: technician arrives at your site within four hours after service call is received, if this
time falls within the coverage window
• Next Day Onsite Service: technician-delivered onsite service the next business day after the service call
Any of the above options can be purchased as:
• HP Care Pack Services: easy-to-buy, easy-to-use support packages
• HP Contractual Services: a comprehensive portfolio for maintaining maximum IT availability
HP also offers:
• Managed Print Services: a scalable solution providing everything from imaging and printing devices and
toner cartridges, to installation, management, maintenance, and support
For more information, visit www.hp.com/go/printservices
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