Solve image-quality problems
Printed page is different from what appeared onscreen
Table 7-16 Printed page is different from what appeared onscreen
Problem Cause Solution
Garbled, incorrect, or incomplete text The wrong printer driver might have been
selected when the software was
installed.
Make sure that the appropriate printer
driver is selected.
If a specific file prints garbled text, there
might be a problem with that specific file.
Try printing from another file.
If a specific program prints garbled text,
there might be a problem with that
program.
Try printing from another software
program.
The USB cable might be loose or
defective.
●
Disconnect the cable and
reconnect it at both ends.
●
Try a print job that you know works.
●
If possible, attach the cable and
product to another computer, and
try printing a job that you know
works.
●
Try using a new USB 2.0 cable that
is 3 m (10 ft) or less in length.
●
Turn off the product and the
computer. Remove the USB cable,
and inspect both ends of the cable
for damage. Reconnect the cable,
making sure that the connections
are tight. Make sure that the product
is directly connected to the
computer. Remove any
switchboxes, tape backup drives,
security keys, or any other devices
that are attached between the USB
port on the computer and the
product. These devices can
sometimes interfere with
communication between the
computer and the product. Restart
the product and the computer.
ENWW Solve image-quality problems 241
To Next Page
Loading...