Alert message Description Recommended action
Printing The product is printing a document. Wait for printing to finish.
Rear Access Door Open The door is open. Close the door.
If the message persists when the door is
closed, check the sensor flag of the rear door
assembly. If the flag is damaged, replace the
rear door assembly.
Replace <Color> cartridge The product has been configured to stop
when the supply level is very low.
The product indicates when a supply level is
very low. Actual cartridge life remaining may
vary. Consider having a replacement
available to install when print quality is no
longer acceptable. The supply does not need
to be replaced now unless the print quality is
no longer acceptable. Once an HP supply
has reached “Very Low”, HP’s warranty on
that supply has ended.
Scanner Error An internal error has occurred. Turn off the product and disconnect the
power cable from the product. Wait
30 seconds and then reconnect the power
cord and turn on the product. Wait for the
product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power button to turn on the product.
Supplies Very Low More than one print cartridge is at the end of
its useful life.
The corresponding cartridge lights on the
control panel remain on.
The product indicates when a supply level is
very low. Actual cartridge life remaining may
vary. Consider having a replacement
available to install when print quality is no
longer acceptable. The supply does not need
to be replaced now unless the print quality is
no longer acceptable. Once an HP supply
has reached “Very Low”, HP’s warranty on
that supply has ended.
Tray 1 Jam The product has detected a jam in the tray. Clear the jam.
Unexpected Paper Size The paper in the tray is not the size specified
by the print job.
Load the correct paper size in the input tray
and then press the Resume
button to print
the job.
Used <Color> cartridge A used supply has been installed. This
message appears until an HP supply is
installed or you press the Resume
button.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit. Any
product repair required as a result of using
used supplies is not covered under warranty.
Supply status and features depending on
supply status will not be available
Service or repairs that are required as a
result of using non-HP supplies are not
covered under HP warranty.
To continue printing, press the Resume
button.
ENWW
Tools for troubleshooting
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