Control panel message Description Recommended action
Engine comm. Error The product has experienced an internal
hardware error.
1. Press the power button to turn the
product off.
2. If a surge protector is in use, remove it.
Connect the power cord directly into a
wall outlet.
3. Wait at least 30 seconds, turn the
product on, and then wait for the
product to initialize.
4. If the error persists, reconnect the
FFCs and the connectors on the
formatter PCA.
5. If the error persists, reconnect the
connectors and the FFCs on the
engine controller PCA.
6. If the error persists, replace the
formatter PCA.
7. If the error persists, replace the engine
controller PCA.
Fax is busy
Canceled send
The fax line to which you were sending a
fax was busy. The product has canceled
sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the Redial if Busy option is
enabled.
Check for a dial tone on the phone line by
touching the Start Fax
button.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Plug the product phone cord into a jack for
another phone line, and then try sending the
fax again.
Try a different phone cord.
If the error persists, replace the fax PCA.
130 Chapter 2 Solve problems ENWW
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