Control panel message Description Recommended action
Fax recv. error An error occurred while trying to receive a
fax.
Ask the sender to resend the fax.
Try faxing back to the sender or another fax
machine.
Check for a dial tone on the phone line by
touching the Start Fax
button.
Check that the telephone cord is securely
connected by unplugging and replugging
the cord.
Make sure that you are using the telephone
cord that came with the product.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Decrease the fax speed. Ask the sender to
resend the fax.
Turn off the Error Correction feature to
prevent automatic error correction.
NOTE: Turning off the Error Correction
feature can reduce image quality.
Connect the product to a different phone
line.
If the error persists, replace the fax PCA.
Fax Send error An error occurred while trying to send a fax. Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line by
touching the Start Fax
button.
Check that the telephone cord is securely
connected by unplugging and replugging
the cord.
Make sure that you are using the telephone
cord that came with the product.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Connect the product to a different phone
line.
Set the fax resolution to Standard instead
of the default of Fine.
If the error persists, replace the fax PCA.
132 Chapter 2 Solve problems ENWW
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