Control panel message Description Recommended action
No fax answer
Redial Pending
The receiving fax line did not answer. The
product attempts to redial after a few
minutes.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
If the product continues to redial, unplug the
product telephone cord from the wall, plug
in a telephone, and try making a voice call.
Make sure that the phone cord from the wall
telephone jack is plugged into the line
port.
Plug the product phone cord into a jack for
another phone line.
Try a different phone cord.
If the error persists, replace the fax PCA.
No fax detected The product answered the incoming call but
did not detect that a fax machine was
calling.
Allow the product to retry receiving the fax.
Try a different phone cord.
Plug the product phone cord into a jack for
another phone line.
If the error persists, replace the fax PCA.
No paper pickup
Press [OK]
The product has experienced an internal
hardware error.
1. Verify that the media was inserted far
enough into the input tray.
2. Load the tray with the correct size of
paper for your job.
3. Make sure that the paper guides in the
tray are adjusted correctly for the size
of paper. Adjust the guides so they are
touching the paper stack without
bending it.
4. Check the product control panel to see
if the product is waiting for you to
acknowledge a prompt to feed the
paper manually. Load paper, and
continue.
5. If the error persists, clean the pickup
roller.
6. If the error persists, replace the pickup
roller.
ENWW Tools for troubleshooting 139
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