Control panel message Description Recommended action
Unexpected size in tray 1 The paper in the tray does not match the
size needed for the current print job.
1. Load paper that is the correct size, and
verify that the tray is set to the correct
size.
2. If the issue persists, reconnect the
J551 connector on the engine
controller unit.
3. If the issue persists, replace the paper
pickup assembly.
Used cartridge is installed. A used supply is installed. No action necessary.
Product repair that is required from using
used print cartridges is not covered under
warranty. Supply status and features that
depend on it are unavailable with used
cartridges.
142 Chapter 2 Solve problems ENWW
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