Clean the paper path
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print quality problems such as toner specks or smearing. This product
has a cleaning mode that can correct and prevent these types of problems.
Specks Smearing
Clean the paper path from HP ToolboxFX
Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method. If you do not
have access to HP ToolboxFX, use the control panel method.
1. Make sure that the product is turned on and in the Ready state and that paper is loaded in the
priority input tray or Tray 1.
2. Open HP ToolboxFX, click the product, and then click the System Settings tab.
3. Click the Service tab, and then click Start.
A page feeds through the product slowly. Discard the page when the process is complete.
Clean the paper path from the control panel
If you do not have access to HP ToolboxFX, you can print a cleaning page from the control panel.
1. Press the Setup
button.
2. Use the arrow buttons to select the Service menu, and then press OK.
3. Use the arrow buttons to select Cleaning Page, and then press OK.
4. Load plain letter or A4 paper when prompted.
5. Press OK again to confirm and begin the cleaning process.
A page feeds through the product slowly. Discard the page when the process is complete.
Clean the scanner glass strip and platen
Over time, specks of debris can collect on the scanner glass and on the white plastic backing. This
can affect printing performance. Use the following procedure to clean the scanner glass and the white
plastic backing.
1. Use the power switch to turn off the product, and then unplug the power cord from the electrical
outlet.
2. Open the scanner lid.
162 Chapter 2 Solve problems ENWW
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