HP LaserJet Pro M201 - Page 3

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Troubleshooting
User Guide
The user guide includes printer usage and troubleshooting information. It is
available on the printer CD and on the Web:
1. Go to www.hp.com/support/ljM201 or www.hp.com/support/ljM202.
2. Select a printer or category from the list, and then click User guides.
For Windows, the User Guide is copied to the computer during the recommended
software installation.
Windows
®
XP,WindowsVista
®
,andWindows
®
7
Click Start, select Programs or AllPrograms, select HP, select the folder for
the HP printer, and then select Help.
Windows
®
8
On the Start screen, right-click an empty area on the screen, click AllApps
onthe app bar, click the icon with the printer’s name, and then select Help.
Checkforrmwareupdates
1. Go to www.hp.com/go/support.
2. Select a printer or category from the list, and then clickDrivers.
3. Select the operating system, and click the Next button.
4. Select Firmware, and click the Download button.
Additionalsupportresources
For HP’s all-inclusive help for the printer, go to www.hp.com/support/ljM201
orwww.hp.com/support/ljM202.
• Solve problems
• Find advanced conguration instructions
• Download software updates
• Join support forums
• Find warranty and regulatory information
• Mobile printing resources
Wired (Ethernet) network connection
(network and wireless models only)
• Verify that the printer is attached to the correct network port using a cable of
the correct length.
• Verify the lights next to the network port are lit.
• Verify the print driver is installed on the computer.
• Test the network connection by pinging the network:
Windows
Click Start > Run. Type cmd, and press Enter. Type ping,
type a space, type the printer IP address, and then press Enter.
ExampleIPaddress: 192.168.0.1
OS X
Open the Network Utility, and type the IP address in the ping pane. Press Enter.
ExampleIPaddress: 192.168.0.1
• If the window displays round-trip times, the network is working.
• If the ping does not work, try restarting the printer and recheck all of the
connection steps.
Wireless network connection
(wirelessmodelonly)
• Verify that the network cable is not connected. The printer cannot connect to
awireless network when a network cable is connected.
• Verify that the printer and wireless router are turned on and have power.
Alsomake sure the wireless switch is turned on.
• Verify that the printer is within the range of the wireless network. For most
networks, the printer must be within 30 m (100 ft) of the wireless access point
(wireless router).
• Verify the print driver is installed on the computer.
• Verify that the computer and printer connect to the same wireless network.
• For Mac, verify that the wireless router supports Bonjour.
• Restart the wireless router.
To use HP ePrint via email, the printer must meet these requirements:
• The printer must be connected to a wired or wireless network and have
Internet access.
• HP Web Services must be enabled on the printer, and the printer must be
registered with HP Connected.
EnableHPWebServices
1. On the printer control panel, press the OK button.
2. Scroll to the HPWebServices menu, and press the OK button.
3. Scroll to the PrintInformationSheetoption, and press the OK button.
Theinformation page contains the printer code that you use to registger
yourHP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete
thesetup process.
9.SetupHPePrintviaemail(optional)
Use HP ePrint via email to print documents by sending them as an email attachment to the printer’s email address from any email enabled device, even from devices that are not
on the same network.
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