Print-quality troubleshooting tools .................................................................................... 103
Repetitive defect ruler ..................................................................................... 103
Interpret control-panel light patterns ................................................................................ 103
Clear jams ........................................................................................................................................ 107
Common causes of jams ................................................................................................. 107
Jam locations ................................................................................................................... 108
Clear jams from the input tray .......................................................................................... 109
Clear jams from the output areas .................................................................................... 111
Clear jams from inside the product .................................................................................. 113
Solve repeated jams ........................................................................................................ 114
Change jam recovery ...................................................................................................... 114
Solve paper-handling problems ........................................................................................................ 116
Solve image-quality problems .......................................................................................................... 117
Image defect table ........................................................................................................... 117
Light print or faded .......................................................................................... 117
Toner specks ................................................................................................... 117
Dropouts .......................................................................................................... 118
Vertical lines .................................................................................................... 118
Gray background ............................................................................................. 118
Toner smear .................................................................................................... 118
Loose toner ..................................................................................................... 119
Vertical repetitive defects ................................................................................ 119
Misformed characters ...................................................................................... 119
Page skew ....................................................................................................... 119
Curl or wave .................................................................................................... 120
Wrinkles or creases ......................................................................................... 120
Toner scatter outline ....................................................................................... 120
Moisture .......................................................................................................... 121
Optimize and improve image quality ................................................................................ 122
Change print density ....................................................................................... 122
Clean the product ............................................................................................................................. 123
Clean the pickup roller ..................................................................................................... 123
Clean the paper path ....................................................................................................... 124
Clean the print-cartridge area .......................................................................................... 126
Clean the exterior ............................................................................................................ 128
Solve performance problems ........................................................................................................... 129
Solve connectivity problems ............................................................................................................. 130
Solve direct-connect problems ........................................................................................ 130
Solve wireless problems .................................................................................................. 130
Service mode functions .................................................................................................................... 132
Product resets .................................................................................................................. 132
Product updates ............................................................................................................................... 133
viii ENWW
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