Problem Cause Solution
The product prints the engine
test or the configuration page
(HP LaserJet Professional
P1100w Printer series only),
but does not print jobs from a
computer.
The product does not print
from a computer.
The cable is not connected
correctly.
Reconnect the cable.
Try using a new USB cable
that is 3 m (10 ft) or less in
length.
For the HP LaserJet
Professional P1100w Printer
series, the wireless
connection has been lost.
See Solve wireless problems
on page 130.
An incorrect driver is selected. Select the correct printer
driver.
The printer driver is not
installed correctly.
Remove and then reinstall the
product software. Make sure
that you use the correct
procedure and port setting.
Other devices are connected
to the product (for example,
through a switch or hub) that
are interfering with the
computer-product
communications.
Disconnect the other devices,
switches, or hubs.
There is a computer-port
communications problem.
Reset the computer port
settings (see the computer
user guide for more
information).
The formatter is defective. Replace the formatter. See
Formatter PCA on page 54 .
For the HP LaserJet
Professional P1100w Printer
series, the wireless PCA is
defective.
Replace the wireless PCA.
See
Wireless PCA
on page 57
Table 3-1 Basic problem solving (continued)
90 Chapter 3 Solve problems ENWW
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