Solve image-quality problems
You can prevent most print-quality problems by following these guidelines.
●
Use paper that meets HP specifications.
●
Clean the product as necessary. See
Clean the product on page 123.
Image defect table
This section provides information about identifying and correcting print defects.
Light print or faded
NOTE: The paper might not meet Hewlett-Packard's media
specifications (for example, the paper is too moist or too
rough).
1. If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the product
Properties.
2. Redistribute the toner to extend the life. Remove the print
cartridge, and tip it from side to side lengthwise.
The print cartridge is nearing end of life. Install a new
genuine HP print cartridge.
3. Open the print cartridge door during a print job and
remove the print cartridge. Open the drum shield and
check the toner on the drum surface.
◦
If the toner image is not fully transferring to the
paper, replace the transfer roller. See
Transfer roller
on page 39.
◦
If the toner image on the drum is faint, replace the
laser/scanner. See
Laser/scanner assembly
on page 58.
Toner specks
●
The paper might not meet Hewlett-Packard's media
specifications (for example, the paper is too moist or too
rough).
●
The product might need to be cleaned.
●
The print cartridge might be defective. Install a new
genuine HP print cartridge.
ENWW Solve image-quality problems 117
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