Clean the exterior ............................................................................................................ 154
Solve performance problems ........................................................................................................... 155
Solve connectivity problems ............................................................................................................. 156
Solve direct-connect problems ........................................................................................ 156
Solve network problems .................................................................................................. 156
Service mode functions .................................................................................................................... 158
Product resets .................................................................................................................. 158
Product updates ............................................................................................................................... 158
Firmware updates ............................................................................................................ 158
4 Parts and diagrams ..................................................................................................................................... 159
Order parts by authorized service providers .................................................................................... 160
Order replacement parts .................................................................................................. 160
Related documentation and software .............................................................................. 160
Supplies part numbers ..................................................................................................... 160
Customer self repair parts ............................................................................................... 161
Service parts .................................................................................................................... 161
Whole-unit replacement part numbers ............................................................................. 161
How to use the parts lists and diagrams .......................................................................................... 162
Assembly locations ........................................................................................................................... 163
Base product (no optional trays or accessories) .............................................................. 163
Covers .............................................................................................................................................. 164
Simplex model ................................................................................................................. 164
Duplex model ................................................................................................................... 16 6
Internal assemblies .......................................................................................................................... 168
Internal assemblies (1 of 3) ............................................................................................. 168
Internal assemblies (2 of 3) ............................................................................................. 170
Internal assemblies (3 of 3) ............................................................................................. 172
PCAs ................................................................................................................................................ 174
Alphabetical parts list ....................................................................................................................... 176
Numerical parts list ........................................................................................................................... 179
Appendix A Service and support ................................................................................................................. 183
Hewlett-Packard limited warranty statement .................................................................................... 184
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 185
End User License Agreement .......................................................................................................... 186
Customer self-repair warranty service .............................................................................................. 188
Customer support ............................................................................................................................. 188
Repack the product .......................................................................................................................... 189
Service information form .................................................................................................................. 190
Appendix B Specifications ............................................................................................................................ 191
Physical specifications ..................................................................................................................... 192
ENWW ix
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