Problem Cause Solution
The product turns on, the
motor rotates, and the control
panel indicates the "ready"
state, but the product does not
print.
The product does not print.
A component is defective. Perform an engine test to
verify print-engine
components.
1. Print an engine test
page. See
Engine-test
button on page 118.
2. If the engine test page
does not print, check all
the connectors on the
engine controller PCA,
and reconnect any
cables that are
connected incorrectly.
3. If, after checking the
connectors, the error
persists, replace the
engine controller PCA.
See
Engine controller
PCA on page 97.
The formatter is defective. Print a demo page. Select
Demo Page from the Print
Information Pages drop-
down on the Services tab in
the printer driver.
If the Demo page does not
print, replace the formatter.
See
Formatter PCA
on page 67.
The product prints the engine
test or a configuration page,
but does not print jobs from a
computer.
The product does not print
from a computer.
The cable is not connected
correctly.
Reconnect the cable.
Try using a new USB cable
that is 3 m (10 ft) or less in
length.
An incorrect driver is selected. Select the correct printer
driver.
The printer driver is not
installed correctly.
Remove and then reinstall the
product software. Make sure
that you use the correct
procedure and port setting.
Other devices are connected
to the product (for example,
through a switch or hub) that
are interfering with the
computer-product
communications.
Disconnect the other devices,
switches, or hubs.
There is a computer-port
communications problem.
Reset the computer port
settings (see the computer
user guide for more
information).
The formatter is defective. Replace the formatter. See
Formatter PCA on page 67 .
Table 3-1 Basic problem solving (continued)
ENWW Solve problems checklist 115
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