Message or code Recommendation
Cleaner roll jam Go to the Internal Print Server and select the Ink System menu, then
Check cleaner roll. Pull out the printhead cleaning roll assembly, raise the
pinchwheels, wind the roll forward manually, then lower the pinchwheels and
push the assembly back into the printer.
Color calibration cancelled because
of scanning errors
The color calibration chart could not be scanned successfully with the current
substrate.
Connecting The Internal Print Server is connecting to the printer.
Connecting printer, please wait The Internal Print Server is starting the printer.
Disconnected The printer is shut down or not detected.
FW upgrade post actions The rmware update is being performed.
Ink drying The printer is drying the last passes of a job after printing it.
Ink system not ready to print Please wait a while. If the printer does not recover, restart it.
Job canceled due to lack of data
received from the IPS
If the problem persists, check the conguration of the Internal Print Server
computer.
Line sensor calib. error: substrate
too small
Load a larger substrate.
Low cleaner roll Be ready to replace the printhead cleaning roll soon.
Lower lever Lower the substrate pressure handles.
Maintenance #N advised. Please
contact HP
You are advised to contact your service representative.
No substrate loaded Load substrate.
Please close safety sensor An open safety circuit has been detected, and should be closed in order to
continue working.
Please press rearm button Press the blue, blinking button to nish the printer’s start-up procedure.
Please release emergency stop An emergency button has been pressed, and must be released to continue
working.
Preparing to print The printer is performing checks and warm-up prior to printing.
Printer cannot carry on printing Check that the three-phase power supply is working and that the ambient
temperature is within the normal range. This problem can also be caused by
holes in the substrate, by reective or transparent substrates, or by a dirty or
faulty temperature sensor.
Printer cannot cool down If the ambient temperature is within the normal range, this problem may be
caused by removing the substrate too quickly after printing. Try leaving the
substrate in the printer until temperatures settle down after printing.
Printer cannot warm up Check that the three-phase power supply is working. This problem can also be
caused by holes in the substrate, by reective or transparent substrates, or by a
dirty or faulty temperature sensor.
Printheads not aligned Align the printheads.
Printhead replacement incomplete The printhead replacement process was unsuccessful.
Printing The printer is printing.
Ready The printer is ready to receive and print a job.
Remove {color} printhead Remove the printhead.
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