Control panel message Description Recommended action
If the error persists, contact HP. See
www.hp.com/support/ljm1522 or the support
flyer that came in the product box.
No fax detected (fax models only) The product answered the incoming call but
did not detect that a fax machine was calling.
Allow the product to retry receiving the fax.
Try a different phone cord.
Plug the product phone cord into a jack for
another phone line.
If the error persists, contact HP. See
www.hp.com/support/ljm1522 or the support
flyer that came in the product box.
No paper pickup, Press OK The product has failed to pick up a piece of
media.
Verify that the media was inserted far enough
into the input tray. In tray 1, verify that the
paper-length guide is in the correct position
for the media size that you are using.
Reload the media in the input tray and press
OK to continue the job.
If the error persists, contact HP. See
www.hp.com/support/ljm1522 or the support
flyer that came in the product box.
Non-HP supply Installed A new supply has been installed that is not
made by HP. This message appears for
several seconds, and then the product
returns to the Ready state.
If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs that are
required as a result of using non-HP supplies
is not covered under HP warranty.
Order black Cartridge Print cartridge is low. Order a new print cartridge.
Page too complex, press OK The product could not print the current page
because of its complexity.
Press OK to clear the message.
Allow the product to finish the job, or press
Cancel to cancel the job.
Scanner reserved for PC scan A computer is using the product to create a
scan.
Wait until the computer scan has finished, or
cancel the scan from the computer software,
or press Cancel.
Scanning error Cannot connect The product cannot transmit scan information
to a computer.
Verify that the connection cable is not loose
or damaged. Replace the cable if necessary,
and try the scan again.
Settings cleared, DATE/TIME The product has cleared job settings. Re-enter any appropriate job settings.
Used black cartridge in use
alternates with
to accept, press OK
A used printer cartridge has been installed or
moved.
Press OK to return to the Ready state.
Table 6-1 Alert and warning messages (continued)
146 Chapter 6 Problem solve ENWW
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