Problem Cause Solution
The printed page contains wrinkles or
creases.
The media might be loaded incorrectly or
the input tray might be too full.
Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack.
The media might not meet
HP specifications.
Use a different paper, such as high-
quality paper that is intended for laser
printers.
Air pockets inside envelopes can cause
them to wrinkle.
Remove the envelope, flatten it, and try
printing again.
Toner appears around the printed
characters.
The media might be loaded incorrectly. Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.
Use a different paper, such as high-
quality paper that is intended for laser
printers.
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).
Software settings might affect image
printing.
In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might affect
printing.
Change the order in which the images
are printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.
A power surge might have affected the
product.
If the defect occurs later in a print job,
turn the product off for 10 minutes, and
then turn on the product to restart the
print job.
Droplets of water are deposited on the
trailing edge of the page.
Moisture in the product is condensing on
the fuser assembly. In excessively hot
and humid areas, media retains
moisture.
NOTE: Water droplets do not damage
the product.
Try moving the product to a less humid
area. Try a different media.
162 Chapter 6 Problem solve ENWW
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