Performance problems ..................................................................................................... 222
Solve fax problems ............................................................................................................................ 223
Solve sending problems ................................................................................................... 223
Solve receiving problems .................................................................................................. 224
Solve e-mail problems ....................................................................................................................... 226
Validate the SMTP gateway address ............................................................................... 226
Validate the LDAP gateway address ................................................................................ 226
Solve common Windows problems .................................................................................................. 227
Solve common Macintosh problems ................................................................................................. 228
Solve Linux problems ........................................................................................................................ 231
Solve PostScript problems ................................................................................................................ 232
General problems ............................................................................................................. 232
Appendix A Accessories and consumables
Order parts, accessories, and supplies ............................................................................................. 234
Order directly from HP ...................................................................................................... 234
Order through service or support providers ...................................................................... 234
Order directly through the embedded Web server (for printers that are connected to a
network) ............................................................................................................................ 234
Order directly through the HP Easy Printer Care software .............................................. 234
Part numbers ..................................................................................................................................... 235
Accessories ....................................................................................................................... 235
Print cartridges .................................................................................................................. 235
Maintenance kits ............................................................................................................... 236
Memory ............................................................................................................................. 236
Cables and interfaces ....................................................................................................... 236
Print media ........................................................................................................................ 236
Appendix B Service and support
Hewlett-Packard limited warranty statement ..................................................................................... 239
Print cartridge limited warranty statement ......................................................................................... 240
Customer Self Repair Warranty Service .........................................................................................
.. 241
HP Customer Care ............................................................................................................................ 242
Online Services ................................................................................................................. 242
Telephone support ............................................................................................................ 242
Software utilities, drivers, and electronic information ....................................................... 242
HP direct ordering for accessories or supplies ................................................................. 242
HP service information ...................................................................................................... 242
HP service agreements .................................................................................................... 242
HP Easy Printer Care software ......................................................................................... 243
HP support and information for Macintosh computers ..................................................... 243
HP maintenance agreements ............................................................................................................ 244
On-site service agreements .............................................................................................. 244
Next-day on-site service ................................................................................... 244
Weekly (volume) on-site service ...................................................................... 244
Repacking the device ....................................................................................................... 244
Extended warranty ............................................................................................................ 245
Appendix C Specifications
ENWW ix
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