Poor print quality and unexpected printouts ............................................................................48
General tips ......................................................................................................................48
Meaningless characters print ............................................................................................49
Ink is smearing .................................................................................................................50
Ink is not filling the text or graphics completely .................................................................51
Output is faded or dull colored ..........................................................................................51
Colors are printing as black and white ..............................................................................52
Wrong colors are printing ..................................................................................................52
Printout shows bleeding colors .........................................................................................53
Colors do not line up correctly ..........................................................................................53
Streaks or lines in printouts ..............................................................................................54
Advanced ink cartridge maintenance ......................................................................................54
Clean the ink cartridge contacts ........................................................................................ 54
Clean the area around the ink nozzles .............................................................................56
Replace the ink service module ........................................................................................57
Solve paper-feed problems .....................................................................................................58
Media is not supported for the printer ...............................................................................58
Media is not picked up ......................................................................................................58
Media is not coming out correctly .....................................................................................58
Pages are skewing ...........................................................................................................58
Multiple pages are being picked up ..................................................................................59
Troubleshoot installation issues ..............................................................................................59
Hardware installation suggestions ....................................................................................59
Software installation suggestions ...................................................................................... 59
Problems setting up Bluetooth wireless communication ...................................................60
Check the Bluetooth settings ......................................................................................60
Check the Bluetooth wireless signal ...........................................................................61
Understand the printer information pages ...............................................................................61
Print printer information pages from the control panel ......................................................61
Print printer information pages from the software .............................................................62
Clear jams ..............................................................................................................................62
Clear a jam in the printer ..................................................................................................62
Tips for avoiding jams .......................................................................................................63
Control panel lights reference .................................................................................................64
A Technical information
Warranty information ..............................................................................................................71
Hewlett-Packard limited warranty statement .....................................................................72
Ink cartridge warranty information ..................................................................................... 73
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