c. Move the carriage to the left, locate any jammed media inside the printer on the
right side of the carriage, free any paper scraps or wrinkled media, and pull the
media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the ink cartridge access door, the carriage should return
to its position on the right side of the printer. If it does not move to the right, turn
off the printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
• Do not use paper that is too thick or too thin for the printer.
• Make sure that the tray is loaded correctly and is not too full. For more information,
see
Load media.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
• Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Chapter 5
70 Solve a problem
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