Solve scan problems................................................................................................................99
Scanner did nothing............................................................................................................99
Scan takes too long............................................................................................................99
Part of the document did not scan or text is missing........................................................100
Text cannot be edited.......................................................................................................100
Error messages appear....................................................................................................101
Scanned image quality is poor.........................................................................................101
Scan defects are apparent...............................................................................................102
Solve fax problems.................................................................................................................103
The fax test failed.............................................................................................................103
Solve problems using Web Services and HP websites .........................................................116
Solve problems using Web Services................................................................................116
Solve problems using HP websites..................................................................................117
Solve memory device problems.............................................................................................117
The printer cannot read the memory device.....................................................................117
The printer cannot read photos on the memory device....................................................118
Solve wired (Ethernet) network problems...............................................................................118
General network troubleshooting......................................................................................118
Solve wireless problems.........................................................................................................119
Basic wireless troubleshooting.........................................................................................119
Advanced wireless troubleshooting..................................................................................120
Step 1: Make sure your computer is connected to your network................................120
Step 2: Make sure that the printer is connected to your network...............................121
Step 3: Check to see if the firewall software is blocking communication....................122
Step 4: Make sure the printer is online and ready......................................................123
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................123
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................124
After resolving the problems ......................................................................................124
Configure your firewall software to work with the printer........................................................125
Solve printer management problems......................................................................................126
Embedded web server cannot be opened........................................................................126
Troubleshoot installation issues.............................................................................................127
Hardware installation suggestions....................................................................................127
HP software installation suggestions................................................................................128
Solve network problems...................................................................................................128
Understand the Printer Status Report....................................................................................129
Understand the network configuration page...........................................................................130
Clear jams...............................................................................................................................132
Clear paper jams..............................................................................................................132
Avoid paper jams..............................................................................................................135
A Technical information
Warranty information..............................................................................................................136
Hewlett-Packard limited warranty statement....................................................................137
Ink cartridge warranty information....................................................................................138
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