Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to
diagnose and fix the issue. The HP Print and Scan Doctor may not be available in all languages.
Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying
issues. The application is only available in some languages.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the printer's power cord is connected firmly to a functioning power outlet.
Printhead alignment fails
●
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
●
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor. To clean the printhead, see
Maintain the printhead and ink cartridges.
●
If cleaning the printhead does not solve the problem, contact HP support. Go to
www.hp.com/support.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
Complete the following steps to resolve such problems.
1.
Press
(the Power button) to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
3.
Press
(the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see
HP support.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include
animations that guide you through procedures, such as clearing jams.
To open the help topics from the printer control panel, touch
(Help) from the Home screen.
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network configuration page
●
Print quality report
●
Wireless test report
ENWW Printer hardware issues 105
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