TIP: You can customize the Wireless Direct Printing name and security passcode
from the embedded web server (EWS). For information about using the embedded
web server, see
Embedded web server.
To print using Wireless Direct Printing
NOTE: To print using Wireless Direct Printing from a computer, be sure you’ve
installed the HP printer software. To print using Wireless Direct Printing from a
mobile device, make sure you have a print application installed on the mobile
device. For more information, see the documentation provided with the print
application.
1. From your wireless computer or mobile device, search for and connect to the
printer’s Wireless Direct Printing name.
2. If you have security enabled, enter the passcode.
Configure your firewall software to work with the printer
A personal firewall, which is security software running on your computer, can block
network communication between your printer and your computer.
If you are having problems such as:
• Printer not found when installing HP software
• Unable to print, print job stuck in queue or printer goes offline
• Scan communication errors or scanner busy messages
• Unable to see printer status on your computer
The firewall might be preventing your printer from notifying computers on your network
where it can be found.
If you are using the HP software on a computer running Windows and cannot find the
printer during installation (and you know the printer is on the network)—or if you have
already successfully installed HP software and experience problems—check the
following:
• If you have just installed the HP software, try turning off your computer and the
printer, and then turning them both on again.
• Keep your security software up to date. Many security software vendors provide
updates that correct known issues and provide the latest defenses against new
security threats.
• If your firewall has "High", "Medium", or "Low" security settings, use the "Medium"
setting when your computer is connected to your network.
• If you have changed any firewall settings from default, try going back to the default
setting.
• If your firewall has a setting called "trusted zone", use this setting when your
computer is connected to your network.
Chapter 5
64 Solve a problem
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