Solve problems using HP ePrint and HP websites...................................................................55
Solve problems using HP ePrint.........................................................................................56
Solve problems using HP websites....................................................................................57
Solve wired (Ethernet) network problems.................................................................................57
General network troubleshooting........................................................................................57
Solve wireless problems...........................................................................................................57
Basic wireless troubleshooting...........................................................................................58
Advanced wireless troubleshooting....................................................................................58
Step 1: Make sure your computer is connected to your network..................................59
Step 2: Make sure that the printer is connected to your network.................................60
Step 3: Check to see if the firewall software is blocking communication......................61
Step 4: Make sure the printer is online and ready........................................................61
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)...................................................................................................62
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)..................................................................................................62
After resolving the problems ..............................................................................................63
Wireless Direct Printing......................................................................................................63
Configure your firewall software to work with the printer..........................................................64
Solve printer management problems........................................................................................65
Embedded web server cannot be opened..........................................................................65
Troubleshoot installation issues...............................................................................................66
Hardware installation suggestions......................................................................................66
HP software installation suggestions..................................................................................67
Solve network problems.....................................................................................................67
Understand the Printer Status Report......................................................................................68
Understand the network configuration page.............................................................................70
Printhead maintenance.............................................................................................................73
Clean the printhead............................................................................................................74
Align the printhead..............................................................................................................75
Remove and reinstall the printhead....................................................................................75
Clear jams.................................................................................................................................77
Clear paper jams................................................................................................................77
Avoid paper jams................................................................................................................79
Control-panel lights reference..................................................................................................79
A Technical information
Warranty information................................................................................................................86
Hewlett-Packard limited warranty statement......................................................................87
Ink cartridge warranty information......................................................................................88
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