Symptom Possible solution
Software program
and hardware driver
reinstallation
If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using
the HP Recovery Manager program (select models only).
NOTE: Do not use the HP Recovery Manager program to reinstall software programs that came on CDs or
DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available from
where you initially installed it (for example, discs or the Internet). Or check to be sure that the program is in the list
of programs you can reinstall from the HP Recovery Manager.
NOTE: Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
To check the list of installable programs or to reinstall a program in the HP Recovery Manager:
1. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to
allow the program to continue.
2. Select Drivers and Applications Reinstall. A list of programs opens. Check whether your program is there.
To uninstall a program:
1. Close all software programs and folders.
2. From the Start screen, type control panel, and then select Control Panel.
3. Under Programs, select Uninstall a program.
4. Select the program you want to remove, and then select Uninstall.
Software troubleshooting 7
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