3. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet
through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet.
4. Lift the green tab to place the platen back into its operating position.
5. Reinstall the duplexer.
6. Close the left door.
Cartridge issues
Relled or remanufactured cartridges
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot inuence their design or control their quality. If you are using a relled or
remanufactured cartridge and are not satised with the print quality, replace the cartridge with a genuine HP
cartridge.
NOTE: If you replace a non-HP cartridge with a genuine HP cartridge, the printhead may still contain non-
HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP
cartridge. Until the non-HP ink is depleted, print quality will be aected.
74 Chapter 7 Solve problems ENWW
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