Problem Solution
4. Click your product.
5. Click Update IP Address to open a utility that reports the known (“previous”) IP address for the
product and allows you to change the IP address, if necessary.
Product software issues (OS X)
A print job was not sent to the product that you wanted
1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a conguration
page to check the product name. Verify that the name on the conguration page matches the product
name in the Printers list.
You are using a generic printer driver when using a USB connection
If you connected the USB cable before you installed the software, you might be using a generic printer driver
instead of the driver for this product.
1. Delete the generic printer driver.
2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation
program prompts you.
3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For
pop-up menu in the Print dialog box.
ENWW Product software issues (OS X) 87
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