HP PageWide Pro 552dw series

7 Solve problems ............................................................................................................................................ 71
Problem-solving checklist ................................................................................................................................... 72
Check that the product power is on .................................................................................................. 72
Check the control panel for error messages ..................................................................................... 72
Test print functionality ...................................................................................................................... 72
Try sending a print job from a computer .......................................................................................... 72
Test the plug-and-print USB functionality ....................................................................................... 73
Factors that aect product performance ......................................................................................... 73
Information pages ............................................................................................................................................... 73
Factory-set defaults ............................................................................................................................................ 74
Cleaning routines ................................................................................................................................................. 75
Clean the printhead ........................................................................................................................... 75
Clean the touch screen ...................................................................................................................... 75
Jams and paper-feed issues ................................................................................................................................ 76
The product does not pick up paper ................................................................................................. 76
The product picks up multiple sheets of paper ................................................................................ 76
Prevent paper jams ........................................................................................................................... 76
Clear jams .......................................................................................................................................... 77
Jam locations .................................................................................................................. 77
Clear jams in Tray 1 (multipurpose tray) ........................................................................ 77
Clear jams in Tray 2 ......................................................................................................... 78
Clear jams in optional Tray 3 .......................................................................................... 79
Clear jams in optional Tray 4 .......................................................................................... 80
Clear jams in the left door ............................................................................................... 81
Clear jams in the output bin ............................................................................................ 82
Clear jams in the duplexer .............................................................................................. 82
Cartridge issues ................................................................................................................................................... 84
Relled or remanufactured cartridges ............................................................................................. 84
Interpret control panel messages for cartridges .............................................................................. 84
Cartridge Depleted .......................................................................................................... 84
Cartridge Low .................................................................................................................. 84
Cartridge Very Low .......................................................................................................... 85
Counterfeit or used [color] cartridge installed ............................................................... 85
Do not use SETUP cartridges .......................................................................................... 85
Genuine HP cartridge installed ....................................................................................... 85
Incompatible [color] ........................................................................................................ 85
Incompatible cartridges .................................................................................................. 85
Install [color] cartridge ................................................................................................... 86
Non-HP cartridges installed ........................................................................................... 86
Printer Failure ................................................................................................................. 86
Problem with Print System ............................................................................................. 86
ENWW vii