3
Where to Get Help
HP offers a wide variety of service and support options,
which are available around the clock for HP customers with
products that are either in or out of warranty.
Options to use when you need help:
1 Check the setup poster and product documentation for
help with setting up and using your PC.
2 Use the support tools right on your PC.
Help & Support Center for help with
hardware and software questions. Click
Start and then click Help and Support.
PC Tune-up and Repair for tools to
keep your PC running smoothly. Click
Start, All Programs, PC Help & Tools.
SW Repair Wizard guides you through
options to resolve software issues. Click
Start, All Programs, PC Help & Tools.
3 HP Customer Care Web support. For product
information, driver updates, troubleshooting and much
more, go to: http://www.hp.com/support
4 Chat online with qualified support specialists using
HP Real Time Chat. Available through the Help and
Support Center on your PC.
5 If you have not solved the problem, call HP Total Care,
toll-free, by phone 24 hours a day, seven days a week in
English, Spanish (U.S. only) and French (CA only) at
1-800-474-6836 (1-800-HP invent) (U.S. & Canada)
Or
1-905-206-4663 (local to Mississauga)
When you call, please have your product model number,
serial number, and date of purchase available. Telephone
support is free during your limited warranty period.
Where Is My PC
Documentation?
Documentation is on your PC. Click the
documentation icon on your desktop, or click
Start, All Programs, and click
Documentation. Documentation is also available
at http://www.hp.com/support on the support
page for your model.
Software Support
America Online
U.S.: 1-888-346-3704 — Canada: 1-888-265-4357
http://www.aol.com
Apple — iTunes
http://www.apple.com
AT&T WorldNet
1-800-400-1447 — http://www.att.net
CompuServe 2000
1-800-944-9871 — http://www.compuserve.com
Corel
http://www3.corel.com
Detto Technologies
1-866-338-8663 — http://www.detto.com
Disney’s Blast Online
1-972-389-3970 — http://www.disney.com
EarthLink
Dial-up customer service: 1-800-890-6356
Dial-up technical support: 1-800-890-5128
DSL customer service and technical support:
1-888-829-8466
http://www.earthlink.net
InterVideo
510-651-0888
http://www.intervideo.com
Microsoft Network
1-800-386-5550 — http://www.support.msn.com
Symantec — Norton AV
http://www.symantec.com
Prodigy Internet Services
1-800-213-0992 — http://www.prodigy.com
Quicken Basic (Intuit)
1-900-555-4688 — http://www.intuit.com
Sonic (only CD-RW and DVD+RW/+R models)
http://www.sonic.com
Yahoo! — User Support
http://www.yahoo.com
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