Solution 1: Wait until Bluetooth printer is ready to receive data
Solution: Make sure the Bluetooth radio is turned on. For more information see,
Print from a Bluetooth device.
Cause: The Bluetooth radio may not have been turned on or the printer itself may
not be ready to receive data.
If this did not solve the issue, try the next solution.
Solution 2: Check Bluetooth Visibility setting
Solution:
1. Touch the Setup icon to display the Setup menu. For more information, see
Setup
Menu.
2. Touch Bluetooth, and then touch Visibility.
3. Touch Visible to all.
Cause: Bluetooth Visibility may be set to Not visible.
If this did not solve the issue, try the next solution.
Solution 3: Check Bluetooth Security level setting
Solution:
1. Touch the Setup icon to display the Setup menu. For more information, see
Setup
Menu.
2. Touch Bluetooth.
3. Touch Security level.
4. Touch Low.
Cause: Bluetooth Security level may be set to High.
If this did not solve the issue, try the next solution.
Solution 4: Make sure you are using the correct Bluetooth passkey
Solution: Make sure the correct passkey for the printer is entered in the device with
Bluetooth wireless technology.
Cause: The passkey (PIN) that the device with Bluetooth wireless technology is
using for the printer may be incorrect.
If this did not solve the issue, try the next solution.
Solution 5: Move Bluetooth device closer to the printer
Solution: Move the device with Bluetooth wireless technology closer to the printer.
The maximum recommended distance between the device with Bluetooth wireless
technology and the printer is 10 meters (30 feet).
Bluetooth printing problems 77
Troubleshooting
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