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HP ProBook 11 G2 Education Edition - User Manual

HP ProBook 11 G2 Education Edition
115 pages
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HP ProBook 11 G2 Education Edition
Maintenance and Service Guide

Table of Contents

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Summary

Safety Warning Notice

Product Description

External Component Identification

Display Components

Identifies WLAN antennas, WWAN antennas, webcam light, webcam, microphones, and display switch.

Keyboard Buttons and Speakers

Identifies and explains the power button and speakers.

Keyboard Keys Identification

Describes the esc, fn, Windows, function keys, and embedded numeric keypad.

Indicator Lights Overview

Explains the power light, Caps lock light, TouchPad light, Mute light, Wireless light, and Hard drive light.

Touchpad Identification

Identifies the TouchPad zone and its buttons.

Front Panel Components

Identifies the hard drive light on the front.

Left Side Ports and Slots

Identifies security cable slot, vent, external monitor port, HDMI port, USB 3.0 port, and audio jack.

Right Side Ports and Features

Identifies USB 3.0 port, memory card reader, RJ-45 jack/lights, AC adapter/Battery light, and power connector.

Bottom Panel Components

Identifies the vent on the bottom.

Illustrated Parts Catalog

Locating Model, Serial, and Warranty Information

Explains where to find identification details on the computer's bottom.

Computer Major Component Identification

Lists and describes major internal components with spare part numbers.

Miscellaneous Parts Identification

Lists AC adapters, cable kits, and power cords with spare part numbers.

Removal and Replacement Preliminary Requirements

Required Tools for Service

Lists essential tools for disassembly and reassembly procedures.

General Service Considerations

General notes and precautions for handling components during service.

Handling Plastic Parts

Caution regarding handling plastic parts to prevent damage during service.

Cables and Connectors Handling

Guidelines for handling and routing cables to prevent damage.

Drive Handling Precautions

Precautions for handling fragile drives to prevent damage or data loss.

Electrostatic Discharge (ESD) Guidelines

Explains electrostatic discharge (ESD) and precautions to prevent component damage.

Packaging and Transporting Guidelines

Guidelines for safely packaging and transporting electronic equipment.

Workstation Grounding Guidelines

Procedures for setting up an ESD-safe workstation for handling components.

Equipment Grounding Guidelines

Recommendations for grounding equipment and materials to prevent ESD.

Removal and Replacement Procedures for Customer Self-Repair Parts

Customer Self-Repair Component Procedures

General notes on accessing and replacing customer-replaceable parts.

Battery Removal and Replacement

Steps to safely remove and replace the computer battery.

Removal and Replacement Procedures for Authorized Service Provider Parts

Bottom Cover Removal

Steps to remove the bottom cover, including plug removal.

Hard Drive Removal

Steps to remove the computer's hard drive.

Solid-State Drive (SSD) Removal

Procedures for removing the SSD, including the tray and connector board.

Memory Module Removal

Steps to remove and replace the RAM memory module.

WWAN Module Removal

Procedures for removing the Wireless Wide Area Network (WWAN) module.

WLAN Module Removal

Steps to remove the Wireless Local Area Network (WLAN) module.

Display Assembly Removal

Procedures for removing the entire display assembly.

Display Bezel Removal

Steps to remove the display bezel as part of subcomponent service.

Webcam and Microphone Module Removal

Procedure to remove the webcam and microphone module.

Display Panel Removal

Steps to remove the display panel itself.

Display LED Board Removal

Procedure for removing the display LED board.

Display Panel Cable Removal

Steps to disconnect and remove the display panel cable.

Display Hinges Removal

Procedures for removing the display hinges.

WLAN Antenna Cables and Transceivers Removal

Steps to remove WLAN antenna cables and transceivers.

WWAN Antenna Cables and Transceivers Removal

Steps to remove WWAN antenna cables and transceivers.

Power Connector Cable Removal

Procedure for removing the power connector cable.

Keyboard and Top Cover Removal

Steps to remove the keyboard and top cover assembly.

Power Button Board Removal

Procedure for removing the power button board.

Hard Drive LED Board Removal

Steps to remove the hard drive LED board.

Counterweight Removal

Procedure for removing the counterweight.

Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10

Using Computer Setup (BIOS)

Overview of the BIOS/UEFI setup utility and its functions.

Starting Computer Setup

Instructions on how to access the Computer Setup (BIOS) utility.

Navigating Computer Setup

How to navigate menus and make selections within Computer Setup.

Restoring Factory Settings in BIOS

Steps to reset BIOS settings to their original factory defaults.

Updating the BIOS

Information on checking for and downloading BIOS updates from HP.

Changing Boot Order via F9 Prompt

How to dynamically select a boot device at startup using the F9 prompt.

TPM BIOS Settings Configuration

Information on configuring Trusted Platform Module (TPM) settings in BIOS.

Using HP Sure Start (Select Models)

Explanation of HP Sure Start technology for BIOS protection and restoration.

Computer Setup (BIOS) and MultiBoot - Windows 8

Using Computer Setup (BIOS) - Windows 8

Overview of the BIOS/UEFI setup utility and its functions for Windows 8.

Starting Computer Setup - Windows 8

Instructions on accessing Computer Setup for Windows 8.

Navigating Computer Setup - Windows 8

How to navigate menus and make selections within Computer Setup.

Restoring Factory Settings in BIOS - Windows 8

Steps to reset BIOS settings to factory defaults for Windows 8.

Updating the BIOS - Windows 8

Information on checking for and downloading BIOS updates for Windows 8.

Using MultiBoot Utility

Explanation of the MultiBoot utility for managing startup boot devices.

About Boot Device Order

How the system selects boot devices and the role of MultiBoot.

Choosing MultiBoot Preferences

Ways to configure MultiBoot settings for startup behavior.

Setting New Boot Order in Setup

How to set a permanent boot order in Computer Setup.

Dynamically Choosing Boot Device via F9

How to temporarily select a boot device at startup using F9.

Setting MultiBoot Express Prompt

How to configure MultiBoot to prompt for boot location on startup.

Entering MultiBoot Express Preferences

Options available when the Express Boot menu is displayed during startup.

Computer Setup (BIOS) and MultiBoot - Windows 7

Using Computer Setup (BIOS) - Windows 7

Overview of the BIOS/UEFI setup utility and its functions for Windows 7.

Starting Computer Setup - Windows 7

Instructions on accessing Computer Setup for Windows 7.

Navigating Computer Setup - Windows 7

How to navigate menus and make selections within Computer Setup.

Restoring Factory Settings in BIOS - Windows 7

Steps to reset BIOS settings to factory defaults for Windows 7.

Updating the BIOS - Windows 7

Information on checking for and downloading BIOS updates for Windows 7.

Using MultiBoot Utility - Windows 7

Explanation of the MultiBoot utility for managing startup boot devices.

About Boot Device Order - Windows 7

How the system selects boot devices and the role of MultiBoot.

Choosing MultiBoot Preferences - Windows 7

Ways to configure MultiBoot settings for startup behavior.

Setting New Boot Order in Setup - Windows 7

How to set a permanent boot order in Computer Setup.

Dynamically Choosing Boot Device via F9 - Windows 7

How to temporarily select a boot device at startup using F9.

Setting MultiBoot Express Prompt - Windows 7

How to configure MultiBoot to prompt for boot location on startup.

Entering MultiBoot Express Preferences - Windows 7

Options available when the Express Boot menu is displayed during startup.

Using HP PC Hardware Diagnostics (UEFI)

Starting HP PC Hardware Diagnostics (UEFI)

Steps to launch the HP PC Hardware Diagnostics tool.

Downloading HP PC Hardware Diagnostics to USB

Instructions for downloading the diagnostic tool to a USB drive.

Backing Up, Restoring, and Recovering in Windows 10

Creating Recovery Media and Backups

Overview of creating recovery media and system backups.

Creating HP Recovery Media

Steps to create HP-specific recovery media.

Using Windows Tools for Backup and Restore

How to use Windows built-in tools for backup and restore operations.

Restore and Recovery Overview

Options for restoring system, refreshing, or resetting the computer.

Recovering Using HP Recovery Manager

How to use HP Recovery Manager for system recovery.

Pre-Recovery Requirements and Information

Important prerequisites and information before starting recovery.

Changing Computer Boot Order for Recovery

How to modify the boot order to use recovery media.

Removing HP Recovery Partition

Steps to remove the HP Recovery partition to free up disk space.

Backup and Recovery in Windows 8

Backing Up Your Information

Importance of creating backups and repair media for system protection.

Performing a System Recovery

Overview of tools available for recovering files after system failure.

Using Windows Recovery Tools

How to use Windows tools for file recovery and startup repair.

Using F11 Recovery Tools

How to use F11 to recover the original hard drive image.

Using Windows Refresh or Reset

Options to refresh or reset the computer to regain stability.

Using HP Software Setup

Procedure to reinstall drivers or software using HP Software Setup.

Backup and Recovery in Windows 7

Creating Recovery Media and Backups - Windows 7

How to create Windows 7 recovery media and perform backups.

Media Creation Guidelines

Rules and tips for creating recovery media, especially with discs.

Creating Recovery Media with HP Disc Creator

Using HP Recovery Disc Creator to make recovery DVDs.

Backing Up Your Information - Windows 7

Strategies for backing up files, templates, and settings.

Performing System Recovery - Windows 7

Overview of tools for recovering files and system state.

Using Windows Recovery Tools - Windows 7

How to use Windows tools for file recovery and startup repair.

Using F11 Recovery Tools - Windows 7

Using F11 for recovering the original hard drive image.

Using Windows 7 OS Media for Recovery

Instructions for using a Windows 7 DVD to recover the system.

Specifications

Computer Dimensions and Weight

Physical dimensions and weight specifications for the computer.

Operating Voltage and Current

Electrical specifications for operating voltage and current.

Temperature and Humidity Specifications

Environmental operating and non-operating specifications.

Maximum Altitude Specifications

Altitude limits for operating and non-operating conditions.

Statement of Volatility

Restoring Nonvolatile Memory to Factory Defaults

Steps to restore nonvolatile memory to factory defaults via BIOS.

Non-volatile Memory Usage Details

Details on types of non-volatile memory and their usage.

Frequently Asked Questions (FAQ)

Common questions and answers related to BIOS, memory, and system settings.

Using HP Sure Start Technology

Explanation of HP Sure Start technology for BIOS protection and restoration.

Power Cord Set Requirements

General Power Cord Set Requirements

General requirements for power cord sets applicable globally.

Country-Specific Power Cord Requirements

Country-specific requirements and accredited agencies for power cords.

Recycling Guidelines

Battery Recycling Guidelines

Information on proper disposal and recycling of batteries.

HP ProBook 11 G2 Education Edition Specifications

General IconGeneral
BrandHP
ModelProBook 11 G2 Education Edition
CategoryNotebook
LanguageEnglish

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