HP ProBook 11 G2 Education Edition User Manual (English)

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HP ProBook 11 G2 Education Edition

Maintenance and Service Guide

Table of Contents5
Product Description9
External Component Identification12
Display12
Buttons and Speakers13
Keys14
Lights15
Touchpad16
Front16
Left Side17
Right Side18
Bottom19
Illustrated Parts Catalog20
Locating the Model Number, Serial Number, Product Number, and Warranty Information20
Computer Major Components21
Display Assembly Components24
Miscellaneous Parts25
Removal and Replacement Preliminary Requirements27
Tools Required27
Service Considerations27
Plastic Parts27
Cables and Connectors28
Drive Handling28
Grounding Guidelines29
Electrostatic Discharge Damage29
Packaging and Transporting Guidelines30
Workstation Guidelines30
Removal and Replacement Procedures for Customer Self-Repair Parts32
Component Replacement Procedures32
Battery32
Removal and Replacement Procedures for Authorized Service Provider Parts34
Component Replacement Procedures34
Bottom Cover34
Hard Drive36
Solid-State Drive38
Memory Module40
WWAN Module41
WLAN Module43
Display Assembly45
Power Connector Cable55
Keyboard/Top Cover55
Power Button Board59
Hard Drive LED Board60
Counterweight61
System Board63
Fan/Heat Sink Assembly66
RTC Battery68
Speakers69
Computer Setup (BIOS), TPM, and HP Sure Start - Windows 1071
Using Computer Setup71
Starting Computer Setup71
Navigating and Selecting in Computer Setup71
Restoring Factory Settings in Computer Setup72
Updating the BIOS73
Determining the BIOS Version73
Downloading a BIOS Update73
Changing the Boot Order Using the F9 Prompt74
TPM BIOS Settings (Select Products Only)74
Using HP Sure Start (Select Products Only)75
Computer Setup (BIOS) and Multiboot - Windows 876
Using Computer Setup76
Starting Computer Setup76
Navigating and Selecting in Computer Setup76
Restoring Factory Settings in Computer Setup77
Updating the BIOS78
Determining the BIOS Version78
Downloading a BIOS Update78
Using Multiboot79
About the Boot Device Order79
Choosing Multiboot Preferences79
Setting a New Boot Order in Computer Setup80
Dynamically Choosing a Boot Device Using the F9 Prompt80
Setting a Multiboot Express Prompt80
Entering Multiboot Express Preferences81
Computer Setup (BIOS) and Multiboot - Windows 782
Using Computer Setup82
Starting Computer Setup82
Navigating and Selecting in Computer Setup82
Restoring Factory Settings in Computer Setup83
Updating the BIOS84
Determining the BIOS Version84
Downloading a BIOS Update84
Using Multiboot85
About the Boot Device Order85
Choosing Multiboot Preferences85
Setting a New Boot Order in Computer Setup85
Dynamically Choosing a Boot Device Using the F9 Prompt86
Setting a Multiboot Express Prompt86
Entering Multiboot Express Preferences86
Using HP PC Hardware Diagnostics (UEFI)88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device88
Backing Up, Restoring, and Recovering in Windows 1090
Creating Recovery Media and Backups90
Creating HP Recovery Media (Select Products Only)90
Using Windows Tools91
Restore and Recovery92
Recovering Using HP Recovery Manager92
What You Need to Know before You Get Started92
Using the HP Recovery Partition (Select Products Only)93
Using HP Recovery Media to Recover93
Changing the Computer Boot Order94
Removing the HP Recovery Partition (Select Products Only)94
12 Backup and Recovery in Windows 895
Backing up Your Information95
Performing a System Recovery95
Using the Windows Recovery Tools96
Using F11 Recovery Tools96
Using Windows Operating System Media (Purchased Separately)97
Using Windows Refresh or Windows Reset98
Using HP Software Setup98
13 Backup and Recovery in Windows 799
Creating Recovery Media and Backups99
Guidelines99
Creating Recovery Media with HP Recovery Disc Creator99
Creating Recovery Media100
Backing up Your Information100
Performing a System Recovery101
Using the Windows Recovery Tools101
Using F11 Recovery Tools (Select Models Only)102
Using Windows 7 Operating System Media102
14 Specifications104
15 Statement of Volatility105
Non-Volatile Memory Usage106
Questions and Answers108
Using HP Sure Start (Select Models Only)109
16 Power Cord Set Requirements110
Requirements for All Countries110
Requirements for Specific Countries and Regions110
17 Recycling112
Index113

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HP ProBook 11 G2 Education Edition Specifications

General

Brand	HP
Model	ProBook 11 G2 Education Edition
Category	Notebook
Language	English

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HP ProBook 11 G2 Education Edition User Manual

Table of Contents

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