Troubleshooting 165
Contacting HP
Contacting HP Technical Support or an Authorized Reseller (on page 165)
Server Information You Need (on page 165
)
Contacting HP Technical Support or an Authorized Reseller
Contact HP only if, after completing the procedures described in this guide, the
problem with the server remains.
IMPORTANT: Collect the appropriate server information ("Server
Information You Need" on page 165
) and operating system information
("Operating System Information You Need" on page 166) before
contacting HP for support.
For the name of the nearest HP authorized reseller:
•
•
•
In the United States, call 1-800-345-1518.
In Canada, call 1-800-263-5868.
In other locations, refer to the HP website (http://www.hp.com
).
For HP technical support:
•
•
In North America, call the HP Technical Support Phone Center at 1-800-633-
3600. This service is available 24 hours a day, 7 days a week. For continuous
quality improvement, calls may be recorded or monitored.
Outside North America, call the nearest HP Technical Support Phone Center.
For telephone numbers for worldwide Technical Support Centers, refer to the
HP website (http://www.hp.com
).
Server Information You Need
Before contacting HP, collect the following:
• All information from any troubleshooting efforts to this point.
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