166 Reference and Troubleshooting Guide
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A printed copy of the system and operating environment information and a
copy of any historical data that might be relevant. If possible, obtain an
electronic copy of this information to send by e-mail to a support specialist.
To collect this information, run the Survey Utility (if available) and refer to
the server documentation.
A list of the system components:
− Product, model, and serial number
− Hardware configuration
− Add-on boards
− Monitor
− Connected peripherals such as tape drives
A list of all third-party hardware and software:
− Complete product name and model
− Complete company name
− Product version
− Driver version
Any notes describing the details of the problem, including recent changes to
the system, the events that triggered or are associated with the problem, and
the steps needed to reproduce the problem.
Notes on anything nonstandard about the server setup.
Operating system information ("Operating System Information You Need"
on page 166
)
Operating System Information You Need
Depending on the problem, you may be asked for certain pieces of information.
Be prepared to access the information listed in the following sections, based on
operating system used.
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