Troubleshooting 167
Microsoft® Operating Systems
Collect the following information:
•
•
•
•
•
•
•
•
•
•
Whether the operating system was factory installed
Operating system version number
A current copy of the following files:
− WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
− Boot.ini
− Memory.dmp
− Event logs
− Dr. Watson log (drwtsn32.log) if a user mode application, such as the
Insight Agents, is having a problem
− IRQ and I/O address information in text format
An updated Emergency Repair Diskette
If HP drivers are installed:
− Version of the PSP used
− List of drivers from the PSP
The drive subsystem and file system information:
− Number and size of partitions and logical drives
− File system on each logical drive
Current level of Microsoft® Windows® Service Packs and Hotfixes installed
A list of each third-party hardware component installed, with the firmware
revision
A list of each third-party software component installed, with the version
A detailed description of the problem and any associated error messages
To Next Page
Loading...
