Troubleshooting 169
•
•
•
•
•
•
•
•
•
•
•
•
A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
Novell NetWare Operating Systems
Collect the following information:
Whether the operating system was factory installed
Operating system version number
Printouts or electronic copies (to e-mail to a support technician) of
AUTOEXEC.NCF, STARTUP.NCF, and the system directory
A list of the modules. Use CONLOG.NLM to identify the modules and to
check whether errors occur when the modules attempt to load.
A list of any SET parameters that are different from the NetWare default
settings
A list of the drivers and NLM files used on the server, including the names,
versions, dates, and sizes (can be taken directly from the CONFIG.TXT or
SURVEY.TXT files)
If HP drivers are installed:
− Version of the PSP used
− List of drivers from the PSP
Printouts or electronic copies (to e-mail to a support technician) of:
− SYS:SYSTEM\SYS$LOG.ERR
− SYS:SYSTEM\ABEND.LOG
− SYS:ETC\CPQLOG.LOG
− SYS:SYSTEM\CONFIG.TXT
− SYS:SYSTEM\SURVEY.TXT
Current patch level
To Next Page
Loading...
