170 Reference and Troubleshooting Guide
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A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
SCO Operating Systems
Collect the following information:
Installed system software versions (TCP/IP, VP/Ix)
Process status at time of failure, if possible
Printouts or electronic copies (to e-mail to a support technician) of:
− Output of /etc/hwconfig command
− Output of /usr/bin/swconfig command
− Output of /etc/ifconfig command
− /etc/conf/cf.d/sdevice
− /etc/inittab
− /etc/conf/cf.d/stune
− /etc/conf/cf.d/config.h
− /etc/conf/cf.d/sdevice
− /var/adm/messages (if PANIC messages are displayed)
If HP drivers are installed:
− Version of the EFS used
− List of drivers from the EFS
If management agents are installed, version number of the agents
System dumps, if they can be obtained (in case of panics)
A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
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