HP Scanjet 7000 User Manual

5 Troubleshooting
This section contains solutions for common problems with the scanner.
•
Scanner error codes
•
Basic troubleshooting tips
•
Scanner installation troubleshooting
•
Scanner initialization or hardware problems
•
Scanner operation problems
•
Scanner buttons are not working correctly
•
Scanner paper path problems
•
Contact HP Support
For additional troubleshooting, see the Help for the HP scanning program that you are
using.
Scanner error codes
For help responding to an error code, see the appropriate topics below.
Error Code Description
USB Error 1. Check the USB connection between the scanner and the
computer.
2. Use the Windows Device Manager tool to verify that the
computer recognizes the scanner.
•
Windows 2000/XP/XP, 64 bit: The Windows Device
Manager tool is available on the Hardware tab of the
Systems tool in the Control Panel.
•
Vista/Vista, 64 bit: If you have the categorized Control
Panel view, select Control Panel, select Hardware and
Sound, and then select Device Manager. If you have the
Classic view, select Control Panel, then select Device
Manager.
3. If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
4. If the problem persists, see
www.hp.com/support.
Paper Jam A document feeder paper jam has been detected. Open the hatch
and clear the jam.
Hatch Open The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Motor Failure Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see
www.hp.com/support.
Lamp Error Press the Power switch to the off position. Wait 30 seconds, and
then press the Power switch to the on position. If the message is
still displayed, see
www.hp.com/support.
26 Troubleshooting

HP Scanjet 7000 Specifications

General

Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	0 - 90 %
Operating relative humidity (H-H)	15 - 80 %
Package weight	10200 g
Sustainability certificates	ENERGY STAR
Input voltage	100-240 V
AC input frequency	50 - 60 Hz
Power consumption (typical)	40 W
Display	LCD
Scanner type	Sheet-fed scanner
Product color	Black, Silver
Film scanning	-
Color scanning	Yes
Grayscale levels	256
Input color depth	48 bit
Maximum scan size	216 x 864 mm
Output color depth	24 bit
ADF scan speed (b/w, A4)	40 ppm
ADF scan speed (color, A4)	35 ppm
Optical scanning resolution	600 x 600 DPI
Duplex ADF scan speed (b/w, A4)	80 ipm
Duplex ADF scan speed (color, A4)	70 ipm
Safety	IEC 60950-1, CCC, GOST, BSMI, NOM
Minimum scan size	50.8 x 73.6mm
Image formats supported	BMP, JPG, PNG, TIF
ISO A-series sizes (A0...A9)	A4, A5, A6, A8
Scanning media types supported	Card stock, Envelopes, Plain paper
Maximum ISO A-series paper size	A4
Auto Document Feeder (ADF) media weight	49 - 120 g/m²
Scan to	E-mail
Sensor type	CCD
Scan drivers	ISIS, TWAIN, WIA
Scan file formats	BMP, DOC, HTM, JPG, OPF, PDF, PNG, RTF, TIFF, TXT, UNICODE, WPD, XLS, XPS
Daily duty cycle (max)	2000 pages
Auto document feeder (ADF) input capacity	50 sheets
USB version	2.0
Standard interfaces	USB 2.0
Minimum RAM	512 MB
Mac compatibility	No
Minimum processor	1.3 GHz
Minimum storage drive space	300 MB
Minimum system requirements	USB 1.1 CD-ROM 1024x768 SVGA
Compatible operating systems	Windows 7 Windows Vista Windows XP Professional (32/64-Bit) Windows XP Media Center Windows XP Home Windows 2000
Windows operating systems supported	Windows 2000, Windows XP Home, Windows XP Professional, Windows XP Professional x64
Electromagnetic compatibility	FCC, CISPR, ANSI, CAN/CSA–CISPR, EN, AS/NZS CISPR, CNS

Weight and Dimensions

Depth	280 mm
Width	320 mm
Height	246 mm
Weight	7280 g