Clean the rollers
Clean the rollers under the following conditions:
●
The HP Scanner Tools Utility indicates that cleaning is needed.
●
You experience repeated document jams.
●
The document feeder does not pull pages into the paper path.
●
The scanned images are elongated.
●
You frequently scan any of the following types of documents: coated paper, chemically treated
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with or written on with pencil, documents on which the toner has not fused.
To clean the rollers, follow these steps:
1. Press the Power (
) button to turn off the scanner, and then disconnect the USB cable and
power supply from the scanner.
2. Open the document feeder hatch.
36 Chapter 4 Care and maintenance
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