Scanner errors
For help responding to an error, see the appropriate topics below.
Error Description
USB Error 1. Check the USB connection between the scanner and the computer.
2. Use the Windows Device Manager tool to verify that the computer recognizes
the scanner.
◦
Windows XP, Windows XP 64–bit: The Windows Device Manager tool is
available on the Hardware tab of the Systems tool in the Control Panel.
◦
Windows Vista, Windows Vista 64–bit, Windows 7: If you have the
categorized Control Panel view, select Control Panel, select Hardware and
Sound, and then select Device Manager. If you have the Classic view,
select Control Panel, then select Device Manager.
3. If the computer does not recognize the scanner, uninstall and then reinstall the
scanner software.
4. If the problem persists, see
www.hp.com/support.
Paper Jam A document feeder paper jam has been detected. Open the hatch and clear the jam.
Hatch Open The hatch on the document feeder is open or not securely latched. Please close the
hatch by pressing until you hear a click, and then rescan.
Paper Jam The document feeder cannot pick up the paper or there was a misfeed (multipick).
Follow these steps to resolve the error:
1. Remove the paper from the document feeder.
2. Sort through the stack to make sure the sheets are not stuck together, and that
there are no pages with attached sticky notes.
TIP: If you routinely scan pages with attached sticky notes, try enabling misfeed
(multipick) detection and select a specific region to be excluded from multipick
detection.
3. Make sure the paper meets the size and weight specifications, as specified in the
scanner User Guide.
4. Verify that the removable rollers are installed correctly.
5. Replace the stack of originals and try again.
Hardware Error A hardware failure occurred. Press the Power (
) button to turn off the scanner, wait
30 seconds, and then turn on the scanner. If the message is still displayed, see
www.hp.com/support.
42 Chapter 5 Troubleshooting
To Next Page
Loading...